Termes et conditions

Concept Biogenie welcomes you to its website. You should read carefully the following Terms of Use before using this website. By using it, you agree to be bound by these Terms of Use. The use of the site means that you agree to abide by these terms. If you do not agree to respect them, do not use this site. This is a legally binding agreement and begins the moment you access it. While surfing on this website, you recognise and accept all the Terms of Use set forth herein. Only we, Concept Biogenie, can modify these Terms of Use at our sole discretion and without any notice. If you do not agree with these Terms of Use, do not use this website. Further, you are responsible for regularly reviewing these Terms of Use.

General conditions of use of the site
The use of the website implies the full and complete acceptance of the general conditions of use described below. These Terms of Use may be modified or supplemented at any time; website users are therefore invited to consult them regularly.
This site is normally accessible to users at any time. An interruption due to technical maintenance may however be decided by Concept Biogenie, who will then endeavor to communicate to users before the dates and times of the intervention.
The website is updated regularly. In the same way, the legal notices can be modified at any time: they nevertheless impose themselves to the user who is invited to refer to it as often as possible in order to take note of it.
We offer no guaranty to the longevity of this website and reserve the right to terminate it at any moment, at our sole discretion and without notice. We assume no responsibility for any prejudice or drawback resulting from the termination of this web site.
You may display the website and, subject to any expressly stated restriction or limitation relating to specific content, electronically copy, download and print hard copy portions of the content from the different areas of the website exclusively for your personal and non-commercial use.

Description of services provided
The purpose of the website is to provide information about all the company’s activities.
Concept Biogenie strives to provide information on the www.conceptbiogenie.com website that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in the update, whether by its facts or by third rank partners who provide this information. However, we make no warranties or representations as to the accuracy or reliability of the Content on this Website.
This website and its content, information, services, and products listed in this site, including without limitation, text, graphics, and links, are provided “as is” and without warranty of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, non-infringement, freedom from computer virus, and warranties arising from course of dealing or course of performance. We do not represent or warrant that the functions contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or that the server which makes the website available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in this website in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. You should not act or rely of any on the content without seeking advice from a qualified professional.
In no event shall we be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever, even if we have been previously advised of the possibility of such damages, whether in an action under contract, negligence, civil liability, or any other theory arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of the central purpose of any limited remedy.
You use this website at your own risk and consent not to pretend otherwise.
All the information mentioned on the www.conceptbiogenie.com website are given as guidelines and are likely to evolve. In addition, the information on the website is not exhaustive. They are given subject to modifications having been made since they appeared online.

Contractual limitations on technical data
The website cannot be held responsible for material damage related to the use of the site. In addition, the website user agrees to access the site using recent equipment, not containing any viruses and with an up-to-date, last generation browser.

Intellectual property and counterfeits
Concept Biogenie owns the intellectual property rights or holds the rights to use all the elements available on the site, including texts, images, graphics, logos, icons, sounds and software.
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, copy, publish, rebroadcast, transmit, translate, or use the Content for commercial purposes without the pre-authorised written permission of Concept Biogenie is forbidden.
Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions by the current law in the province of Quebec and the federal law applicable in this regard.

Limitations of liability
Concept Biogenie cannot be held liable for direct or indirect damages to the user’s equipment when accessing the www.conceptbiogenie.com site and resulting from the use of equipment that does not meet the specifications of the website, either the appearance of a bug or an incompatibility.
Concept Biogenie cannot be held liable for indirect damages (such as a loss of market) resulting from the use of the site www.conceptbiogenie.com
Interactive spaces (possibility to ask questions in the contact area) are available to users. Concept Biogenie reserves the right to remove, without prior notice, any content posted in this space that would violate applicable Canadian laws, especially the data protection provisions. If necessary, Concept Biogenie also reserves the right to question the user’s civil and / or criminal liability, particularly in the event of a racist, abusive, defamatory or pornographic message, regardless of the medium used (text, photography, etc.)
Intimidation in any manner or form on this website or any of our websites, including e-mail chat rooms, blogs or any other social media forum or obscene or abusive language is strictly forbidden. Impersonation of our employees, hosts, representatives or other members or visitors of this website is prohibited. You may not upload, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offence, violate the rights of any party including, without limitation, their intellectual property rights, or otherwise give rise to liability or violate any law. You may not upload the commercial content on the website to solicit others to join or become members of any other commercial online service or other organisation.

Management of personal data
Concept Biogenie is committed to preserving and protecting your rights to privacy. As part of our commitment, we want you to know what happens to information that comes to us when you use our website.
The personal information you provide us when you access and/or use the website, or receive e-mail communications, is used to identify who you are and to provide you with the information you requested.
In any case, Concept Biogenie only collects personal information about the user for the needs of certain services offered by the website. The user provides this information with full knowledge of the facts, when he proceeds to input them himself. It’s the website user obligation to provide or not this information.
Except as expressly set out in this Privacy Statement, we will not sell, transfer or otherwise disclose any of your personal information to any third party without your acknowledgement and consent.
Only on the hypothesis of the Concept Biogenie acquisition and its rights, would we allow the transmission of such information to the prospective purchaser who would in turn be given the same obligation to store and modify data with respect to the user of the sit www.conceptbiogenie.com.
We must provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.

Hypertext links and cookies
The website www.conceptbiogenie.com contains a few hypertext links to other sites, set up with the permission of Biogénie International. These links to third party websites are provided solely for your convenience. By using these links, you will leave the Website. However, Concept Biogenie does not have the possibility to check the content of the sites visited, and therefore assumes no liability for this fact. As these are third parties, and therefore not affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices independent of our own. Consequently, we cannot be held liable and we offer no guaranty whatsoever as to the accuracy, timeliness and completeness of the information contained on such web sites.
The links which we might place on our website do not imply that we sponsor, endorse or are affiliated or associated with, or had been legally authorised to use any trade-mark, trade name, service brand, design, logo, symbol or other copyrighted materials displayed on or accessible through such sites.
However, we would be happy to receive any feedback that you may have concerning these external links that we have placed on our website.
Browsing the website may cause the installation of cookie (s) on the user’s computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance.
The refusal to install a cookie may result in the impossibility of accessing certain services. The user can however configure his computer to refuse the installation of cookies.

Applicable laws
This Terms of Use is governed in accordance with the laws in force in the province of Quebec and the federal laws applicable therein. Should any provision of the present Terms of Use be found invalid by a court of competent jurisdiction, the incompatible provision will simply be dissociated from the rest of this Terms of Use, and the remainder remains in force.
If you suffer any prejudice whatsoever or disagree in any way with the conditions of this Terms of Use, your only recourse is to leave the website www.conceptbiogenie.com
These Terms of Use and any and all other legal notices posted on the web site constitute the entire agreement between you and us with respect to the use of this web site and its content.
Concept Biogenie makes no representation that materials on its Site are appropriate or available for use outside Canada. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to, and the use of, this Site ww.conceptbiogénie.com are governed by the laws of the Province of Québec and the applicable laws of Canada, without giving effect to any principles of conflicts of laws.

About Concept Biogenie’s website
Concept Biogenie places a lot of importance on ensuring that your shopping experience is as pleasant as possible.
If for any reason you are dissatisfied with your purchase or if the items in your order appear to have been damaged in transit, please communicate with us within ten (10) days of the delivery.
All purchases made through the website assume consultation and express acceptance of our conditions of sale, with such acceptance conditional on the Purchaser’s hand-written signature upon reception.

Promotions cannot be combined with any other offers, bonus or coupons and apply only to online orders. Additionally, there is a limit of one (1) coupon per order.
Concept Biogenie reserves the right to modify or cancel a promotion due to a system’s error, fraud or any unforeseen circumstances.

Cosmetics offered on the Concept Biogenie website are limited to those listed on the website on the day the Purchaser visits the site and are subject to stock availability. If a product is unavailable, the Purchaser shall be informed no later than upon delivery of the order. Prices are subject to change without notice.

Payment can be made via Internet using a credit card or a PayPal account. Orders will be confirmed by the Vendor once confirmation of valid payment is received.
The Vendor reserves the right to refuse any order or delivery in cases of an ongoing dispute with the Purchaser’s non-payment of a previous order, bank refusal to authorize credit card payment or non-payment.

Terms of Delivery
Once orders are prepared, they will be shipped to the mailing address provided by the Purchaser at the time of placing the order.

Each delivery is considered made from the handing of the product (s) to the buyer by the carrier. It is up to the buyer to check the conformity and the integrity of the product (s) shipped (s), immediately upon receipt of the product (s).
Any anomaly / concern identified at the time of delivery (including late delivery, missing or damaged product) must be fully and accurately reported by the buyer within three (3) days after receipt of the order to the consumer’s services.

Concept Biogénie only ships to Canadian addresses. The products ordered by the customer will be delivered to the address indicated by the latter appearing on the order. The customer will have to enter a valid telephone number.

All products purchased on the site conceptbiogenie.com are delivered to you by a third party under a shipping contract. You become the owner of the product (s) and assume all risk of loss at the time of delivery of the products by Concept Biogenie to this third party responsible for delivery.

Only damaged products upon reception can be returned; you have a period of ten (10) days after reception of the package to report the problem to the consumer services and proceed to an exchange or refund. Shipping and handling for the return of damaged products are your responsibility.
If you notice that a product is missing from your package, you have a period of ten (10) days after the reception of the package to report it to consumer services.
Returns or exchanges of purchases made online are not acceptable for returns or exchanges at Biogenie RETAIL outlets.
We’re sorry but returns or exchanges of purchases made at Biogenie professional retail outlets cannot be made at the conceptbiogénie.com website.

Damage items
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some signs of wear and tear; however, if the item or items in your shipment were damaged during the transit, please contact us immediately at 1-888-956 0910 or send us an e-mail at josee@conceptbiogenie.com

Consumer services
If you have any questions or comments, you may contact a Concept Biogenie Consumer Services representative.
By mail
Biogenie Concept
Consumer services
276 Laurent Street
City Granby, Quebec
J2J 1T4 Canada

By phone 1-888-956-0910
Our consumer services 
are accessible from 8 a.m. to 5 p.m.
Monday to Friday
By e-mail
Our consumer services are
accessible by e-mail

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